Last updated 13/01/2025

 

After your Purchase-

Storing your dress

We suggest purchasing and using our premium storage boxes to ensure your gown remains pristine for your big day and ensure your dress is stored somewhere safe, dry and away from direct heat or sunlight. We are unable to offer a guarantee on the condition of the dress over time with these factors considered.

Cleaning your wedding dress

All of our garments are dry clean only, please always read the care label on the inside of the dress. We would recommend that you visit a dry cleaners with experience in cleaning luxury wedding dresses.

Sharing your pictures

We would love to see photos from the big day! Please head over to our social media pages to share with us or send in an email and we could feature you on our page.

Dress alterations

Please note, customers are solely responsible for the cost of any specialist alterations. Bridal Beauty will not be liable for any charges relating to the alterations to any of our products.

Terms & Conditions of Sale

Thanks for choosing Bridal Beauty, we sincerely hope that you will be delighted with the items you have bought for your big day. Please see our terms and conditions of sale below, which are also available to view in our store. If you do have any questions and queries about these terms, just pop us an email and we’ll be happy to assist.

Reserving a gown

We offer a complimentary 5-day reserve on one of our gowns. This means we will hold your dress for 5 days free of charge whilst you make your decision. After this time, if we have not had confirmation of purchase, we will put your dress back for sale.  

If customers feel they need longer than 5 days to decide, we offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 for this service which is treated as a non-refundable deposit but will be deducted from the price of the gown should you decide to go ahead with the purchase.

Check before you buy

Please note, the customer is solely responsible for checking the condition of all Bridal Beauty products thoroughly prior to purchase. We will not be held responsible for any damages incurred after the sale of any item.

Customers are solely responsible for ensuring that they are happy with the fit and condition of all items purchased. As the majority of our bridal gowns are sold off the peg and some are sample dresses, our brides can see the exact fit of their gown whilst they are in store with us. We offer additional items and accessories to complete your bridal look and are purchased at customer’s discretion. It is the customer’s sole responsibility to ensure that they are satisfied with the condition of all items before purchasing. Any concerns can be raised in store.

Refunds and Exchanges

ALL ITEMS PURCHASED AND TAKEN FROM STORE ARE NON-REFUNDABLE, NON-RETURNABLE and NON-EXCHANGEABLE. MONIES ARE NON-REFUNDABLE OR TRANSFERABLE TO OTHER ORDERS.

On occasions, and only when agreed in writing between Bridal Beauty and the customer, we may offer customers the opportunity to exchange an item. This would only happen if the item has not left our store and the customer must choose an item of the same monetary value as what was agreed. Once goods are ordered, you have no rights if you simply change your mind (sales of goods act 1979).

E-Commerce Sales

PRICING & AVAILABILITY

Prices are subject to change without notice.  Delivery costs will be charged in addition and will be made clear on checkout. We also offer a free collection from store. The price of products displayed on our website or social media can be subject to change, due to time sensitive sales or discounts. The price quoted on your order acknowledgement and invoice will always be the amount we take payment for. Prices are subject to change and we reserve the right to make changes at any time however once you have received your order acknowledgment the price for your order will not change.

All Goods are subject to availability – we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order, we shall contact you.

PRODUCTS

Colour Accuracy Disclaimer

Please consider that buying products over the Internet provides a different shopping experience to coming and buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your individual monitor settings, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. As a result, we cannot be held responsible for differences which appear because of this. 

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our website are correct at the time when we upload to our website.

If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 

OUR CONTRACT 

When buying a dress online, your contract with us will be through confirmation email and will detail the items purchased, price and estimated delivery. When buying in store, all customers will receive a receipt of purchase invoice with a signed summary of our terms and conditions (signed by the customer and Bridal Beauty Devon Ltd.).

 

Copyright Disclaimer

This website and its content is Copyright © 2023 Bridal Beauty – All Rights Reserved.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

• you may print or download to local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.

Statutory rights

Your statutory rights are not affected.

Complaint policy

We hope you have had a delightful experience purchasing with Bridal Beauty Devon. However, if you have a complaint or would like to provide any feedback, we would like to know as soon as possible to be able to resolve with you. Please email us on bridalbeautydevon@gmail.com.

Privacy Policy

At Bridal Beauty Devon Ltd, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, store, and share your information when you visit our shop, use our website, or engage with us in other ways.

By visiting our shop or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We may collect and process the following types of personal information about you:

– Contact Information: Name, email address, phone number, and mailing address.
– Payment Information: Credit/debit card details (processed securely through our payment provider).
– Appointment Information: Dates and times of appointments, specific services requested, and stylist preferences.
– Order Information: Details of items purchased, including sizes and styles.
– Demographic Information: Age, wedding date, and any specific preferences shared with us.
– Communications: Any correspondence you have with us via email, phone, or in-store visits.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

– To provide services: To manage appointments and fulfill orders.
– Customer support: To respond to inquiries, requests, and provide customer service.
– Marketing: To send you promotional materials, newsletters, and special offers (only if you have opted-in to receive such communications).
– Improving services: To understand customer preferences and improve our products and services.
– Legal compliance: To comply with applicable laws, regulations, and legal requests.

If you register for our mailing list you are accepting that you are happy to receive marketing literature about our products and services. Should you wish to be removed from our mailing list you can be removed at any time please click on the unsubscribe button on any our emails and newsletters.

 3. Legal Basis for Processing Personal Data

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR). The legal bases for processing your personal information include:

– Your consent (when you provide it).
– The necessity of processing for the performance of a contract with you (e.g., fulfilling your orders).
– Compliance with legal obligations.
– Our legitimate interests, such as improving our services and customer experience.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

– Service Providers: Third-party partners who assist us in operating our business, such as payment processors, mailing services, and marketing platforms. These providers are obligated to keep your information secure and confidential.
– Legal Authorities: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of our customers or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

– The right to access your personal information.
– The right to rectify inaccurate personal information.
– The right to erase your personal information.
– The right to restrict processing of your personal information.
– The right to data portability.
– The right to object to processing your personal information for marketing purposes.

To exercise any of these rights, please contact us using the contact details below.

7. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We recommend reviewing this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about any of our policies, procedures or our data practices, please contact us at:

Bridal Beauty Devon Ltd  
11 Market street,
Newton Abbot, Devon, TQ12 2RJ
Bridalbeautydevon@gmail.com